LEGAL NOTICE AND DISCLAIMER
Details in compliance with the Interstate Agreement on Media Services and the Teleservices Act
RESPONSIBLE FOR THE CONTENTS OF THESE PAGES
Hotel Am Triller
Dipl. – Kfm. Björn Gehl-Bumb
Local Court of Saarbrücken
VAT no. DE 138 104 689
BANK DETAILS IN SAARBRÜCKEN
Deutsche Bank IBAN: DE67 5907 0070 0034 8888 00 BIC: DEUTDEDB 595
Sparkasse Saarbrücken IBAN: DE53 5905 0101 0067 0954 22 BIC: SAKSDE55 XXX
Hotel Am Triller Hotelbetriebs-GmbH shall not be responsible for the topicality, correctness, completeness or quality of the information provided. Hotel Am Triller Hotelbetriebs-GmbH expressly reserves the right to change, supplement or delete parts of the pages or the entire content without separate announcement, or to discontinue publication temporarily or permanently.
References and links
Whenever you leave the pages of Hotel Am Triller Hotelbetriebs-GmbH via a link and in doing so enter third-party pages, it is possible that cookies might be sent by the addressee of the target page you clicked on. Hotel Am Triller Hotelbetriebs-GmbH shall not be legally responsible for these cookies.
Please refer to the relevant data privacy statement of the party responsible for the content regarding the use of such cookies and the information that is stored on them.
Copyright and trademark law
Hotel Am Triller Hotelbetriebs-GmbH intend to observe the copyrights of the graphics and texts in all publications, to use graphics and texts produced by them, or to make use of freeware graphics and texts.
Legal validity of this disclaimer
Should sections or individual terms of this text not, no longer or not entirely correspond to valid legislation, this shall affect neither the content nor the validity of the remaining sections of this document.
Required information in compliance with Regulation (EC) No. 524/2013 of the European Parliament and of the Council:
Link to the homepage of the office for the on-line settlement of consumer disputes of the European commission: ec.europa.eu/consumers/odr/ – further information is expected to be made available there as of 15th February 2016. The company will not take part in dispute settlement proceedings before a consumer arbitration board.
Source references of the stock photos used:
© Jacob Lund / shutterstock.com
© KUCO / shutterstock.com
© Egor Shilov / shutterstock.com
© makar / shutterstock.com
© RetroClipArt / shutterstock.com
© AVA Bitter / shutterstock.com
© AVA Bitter / shutterstock.com
© aksol / shutterstock.com
© simonapilolla / istockphoto.com
© Roman Dobicki / Dobicki Grafikdesign
© logaryphmic / shutterstock.com
DATA PRIVACY PROTECTION
DATA PROTECTION DECLARATION
The protection of your personal data is of the utmost importance to us.
In the following, we would like to inform you that you will be asked for your personal data, which are going to be stored electronically. We will store and process your data in accordance with the relevant regulations of national data protection laws as well as with the General Data Protection Regulation (GDPR).
Data controller in accordance with the aforementioned regulations is:
Hotal Am Triller Hotelbetriebs GmbH
Phone +49 681 58000 – 0
Fax +49 681 58000 -303
Data protection officer:
Competent supervisory authority
The State Commissioner for the Protection of Data and Freedom of Information
Phone: +49 681 94781-0
Fax: +49 681 94781-29
1. Terms and terminology
In order to ensure legibility and comprehensibility of our data protection declaration, we are informing you in advance of the basic terms and concepts used in the GDPR.
Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
A data subject is any identified or identifiable individual whose personal data is being processed by the data controller.
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing
Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Consent of the data subject means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Payment service providers
Payment service providers are used for handling payments within the framework of agreements concluded by a data subject with the controller.
2. TYPE AND EXTENT OF THE GATHERING OF DATA
When accessing our website or when retrieving a file stored on our website, data will be collected and processed. As a matter of principle, this is only done if it is necessary for the purposes of providing a functioning website as well as its contents and services. Furthermore, personal data will only be collected and used regularly on the basis of consent. An exception shall apply in such cases where it is not possible – for factual reasons – to obtain such consent in advance and where the processing of data is permitted on the basis of statutory provisions.
a. Legal basis for Processing Personal Data
If personal data are processed in order to fulfil any agreements concluded with us, point (b) of Article 6 (1) of the GDPR shall serve as legal basis. This also applies to processing operations that are required for the implementation of pre-contractual measures.
If we obtain consent from the data subject for the processing operations involving personal data, point (a) of Article 6 (1) of the GDPR shall serve as legal basis.
To the extent that the processing of personal data is required for the compliance with a legal obligation to which our company is subject, point (c) of Article 6 (1) of the GDPR shall serve as legal basis.
In case the processing of personal data is necessary in order to protect vital interests of the data subject or another person, point (a) of Article 6 (1) of the GDPR shall serve as legal basis.
If the processing is necessary in order to protect a legitimate interest of our company or those of a third party and if the interests or the fundamental rights and freedoms of the data subject are not overriding the aforementioned interest, point (f) of Article 6 (1) of the GDPR shall serve as legal basis.
b. Erasure of data and storage period
Any personal data we collect will be erased as soon as the purpose of storage ceases to apply.
Data will be stored if this is required by law, relevant Union legislation or any other rules or regulations.
Furthermore, data will be erased if the storage period required in compliance with the stated standards ends, unless an extension of the data storage period is required for the purposes of concluding or fulfilling a contract.
GENERAL TERMS AND CONDITIONS / GDS CODES
General Terms and Conditions for the Hotel Accommodation Agreement Scope
1. These Terms and Conditions shall apply to agreements concerning the renting of hotel rooms for accommodation purposes as well as all further products and services provided by the Hotel for the Customer in this context.
2. Subletting or additional letting of the rented rooms as well as using the rooms for purposes other than accommodation require the prior written agreement of the Hotel.
3. General terms and conditions of the Customer shall only apply following prior agreement and written confirmation by the Hotel.
1. Registration, contracting parties
1.1 The accommodation agreement shall be concluded as soon as the room has been booked and booking has been accepted. The Hotel shall be at liberty to confirm the room reservation in writing.
1.2 If the period between conclusion of the agreement and the provision of services exceeds 180 days, the Hotel reserves the right to adjust prices without prior announcement.
1.3 Booked rooms shall be available from 2:30pm onwards on the day of arrival, and until 11:30 am on the day of departure. The Customer shall have no right to demand the rooms be made available earlier. If the Customer does not vacate the room by 11:30am on the day of departure, the Hotel shall have the right to charge a fee of EUR 29.00 for extended usage of the room until 3:00pm and to cover their damages; if the Customer vacates the room after 3:00pm, the full room price will be charged. We shall have the right to reallocate booked rooms to other customers after 6:00pm, unless a later time of arrival was expressly agreed and confirmed in writing by the Hotel.
1.4 The Customer has no right to the provision of specific rooms; if confirmed rooms are not available, we can provide an equivalent replacement, also in a different hotel.
1.5 Parties to the agreement are the Hotel and the Customer. If a third party has made a booking on behalf of the Customer, they shall be liable towards the Hotel with the Customer as joint debtors for all obligations arising from the accommodation agreement, provided the Hotel has received a corresponding declaration by the third party.
2.1 The Customer shall be obliged to pay the applicable or agreed prices of the Hotel, as the case may be, for the accommodation and any other services used by them. This shall also apply to any payments and outlays of the Hotel to third parties caused by the Customer.
2.2 Especially in case of group bookings and guests from abroad, the Hotel shall be entitled to request down payments or payments in advance. Taking into consideration the relevant legal provisions, the Hotel shall have the right to request a suitable advance payment or security deposit when the agreement is concluded or afterwards. The amount of the advance payment and payment dates may be agreed in writing in the agreement. Should the agreed deposit payments not be received until 10 days before arrival, the Hotel shall be entitled to withdraw from the agreement.
2.3 In case of cancellations on time, any down payments shall be reimbursed fully; see 3.2 and 3.3.
2.4 Our hotel invoices are due and payable immediately, no later than on departure, without any deductions and in cash. Cheques, credit cards, and any other means of payment are only accepted on account of performance and – with the exception of credit cards acknowledged by us – only after prior agreement.
2.5 Unless otherwise stated, the price for booking a room shall include accommodation, board only if booked, service charges, and statutory value-added tax at the rate applicable at the time. All pricing and agreements are in EUR. If the VAT rate changes, the agreed prices shall change accordingly. The Hotel shall be entitled to charge the VAT increase retroactively.
2.6 The prices can furthermore be adjusted by the Hotel if the Customer requests retroactive changes to the number and the type of the booked rooms, the services provided by the Hotel or the duration of the stay of guests, and if the Hotel agrees to that.
2.7 In justified cases – e.g. if the Customer defaults on their payment -, the Hotel shall be entitled, also after the conclusion of the agreement up to the beginning of the stay, to demand an advance payment or security deposit or an increase of the advance payment or security deposit agreed in the agreement up to the total agreed remuneration.
3. & 4. WITHDRAWAL
3. Withdrawal of the Customer (cancellation)
3.1 The Customer’s withdrawal from/cancellation of the agreement with the Hotel requires the Hotel’s written approval. If this is withheld, the Customer shall pay the agreed price as specified in the agreement, even if the Customer does not use the contractually specified services.
3.2 If a date for the withdrawal from the agreement has been agreed between the Hotel and the Customer, the Customer may cancel the agreement until that date without giving rise to payment or damage claims on the part of the Hotel. The Customer’s right of withdrawal shall lapse if they do not exercise their right for withdrawal towards the Hotel in writing by the agreed date, provided provided that there is no delay in performance on the part of the Hotel or impossibility of performance for which the Hotel can be held responsible (see 3.3).
3.3 Cancellations of individual bookings are possible free of charge until 6:00pm on the day of arrival. If the customer books the early bird rate, a free-of-charge cancellation is not possible. When booking the saver rate, a free-of-charge cancellation is possible until 6:00pm on the day before arrival. When booking the 2- or 3-night deals, a free-of-charge cancellation is possible until two days (6:00pm) before arrival.
3.4 For rooms that a customer has not made use of, the hotel will have to offset the income from renting the rooms to other parties and also the saved expenses.
3.5 With the exception of the early bird rate, the Hotel shall be free to charge a flat rate for the damage caused by and to be made good by the Customer. The Customer shall then be obliged to pay 90% of the contractually agreed price for the overnight stay with or without breakfast. In case of the early bird rate, we charge 100% of the services booked, if the Customer is a no-show. The Customer shall be free to prove that the Hotel has not incurred any damage or that the damage that the Hotel has incurred is lower than the requested flat rate.
3.6 Cancellations of groups (five persons or more) are accepted free of charge until 60 days before the booked date of arrival.
3.7 50% of the room rate will be charged for cancellations of groups (five persons or more) from the 59th day before the booked date of arrival. For cancellations between the 14th and the 4th day before the date of arrival, we charge 70% of the room rate. For cancellations up to the 3rd day before arrival, we charge the full room rate minus 20%, in case of guest houses minus 40% on board.
3.8 The Hotelier undertakes in good faith to let unused rooms to other guests if possible, in order to avoid financial loss.
4. Withdrawal of the Hotel
4.1 If the parties have agreed in writing that the Customer may withdraw from the agreement within a certain period, the Hotel, in turn, shall also be entitled to withdraw from the agreement during this period if it receives booking requests from other customers for the contractually booked rooms and if the Customer does not waive their right of withdrawal when asked by the Hotel.
4.2 The Hotel is also entitled to cancel the agreement if an advance payment agreed by the contracting parties is not paid even after the expiry of a reasonable further deadline set by the Hotel.
4.3 The Hotel shall furthermore be entitled to withdraw from the agreement for cause if there is an objectively justified reason, for example:
a) in instances of Force Majeure or any other circumstances that the Hotel is not responsible for and that render the fulfillment of the agreement impossible;
b) if rooms are booked by giving misleading or wrong information of important facts, e.g. the identity of the Customer or the purpose of their stay;
c) if the Hotel has justified reasons to assume that the utilisation of the Hotel’s services may jeopardise the smooth running of the Hotel’s operations, its safety or its public image in cases where this is not within the Hotel’s power of control or organisational remit;
d) the Customer is in breach of section 2 (general part).
4.5 In case the Hotel withdraws from the agreement for a justified reason, the Customer shall not be entitled to receive any compensation.